Superintendent Service Operations Centre — ROY HILL

I had the pleasure of working and reporting directly to Thierry, we have worked closely to improve Service Operations performance and made a dramatic increase in the productivity and efficiency. I was impressed with Thierry's ability to provide consulting services to one of our customers by simply articulating beginning with end in mind, in this process I learned the process of offering result-oriented solutions which eventuated as great customer experience. Thierry provided the perfect level of guidance, set the right confidence level and an abundance of positivity to tackle challenging issues especially when I joined organisation. He constantly inspires the team members to deliver results, sharpen their skills and motivates them to achieve goals during demanding situation. Truly a well-rounded professional leader and individual. I am confident Thierry will excel as a great leader wherever he goes and wish Thierry lots of success in his career.