Manager Technology Operation & Governance
Friday, 17 January 2020
ROY HILL
Reported to GM - Direct Reports: 5 - Indirect Headcount: 80 - Budget: $35M OPEX - Project Scale: $5k-$2.7M
Member of the LT engaged by the GM technology to implement Roy Hill technology strategy to efficiently manage the operation and governance of Roy Hill's digital and technology operation assets, spanning Information Technology (IT), Operational Technology (OT), smart machines, robotics and automation.
Led and structured team to support business operation needs from pit to port, helping Roy Hill maintain annual production target of 55MT and reach 60 MT. Reduced equipment downtime, increased system availability, improved processes and implement governance across IT and OT, and helped Roy Hill increase productivity, reduce cost and meet operation targets.
Key Achievements & Projects
Operating Excellence | Consistently met SLAs achieving 60% reduction in P1 / P2 incidents and improved mean time to restore by implementing technology asset health monitoring and improving Change Management Processes.
IT/OT | Achieved IT/OT integration by removing technology silos and building a one-team mindset. Delivered PCS Platform upgrade combining OT and IT infrastructure in a private cloud, improving system reliability and performance while realising a capital expenditure saving of over $1.5M.
Operation Project support|Transition onsite drilling operation to remote autonomous drilling. Deliver On-board OT and supporting infrastructure asset health monitoring, improved equipment reliability and availability exceeding in-pit communication availability target of 97% and achieving 100% system up-time.
Operation & Safety | Improved safety for mining operations by increasing Tetra radio coverage and system reliability when transitioning to a new Tetra system (DAMM) across the mine with no impact to mining.
Program & Project Delivery | As Project Sponsor, Program Manager or key stakeholder, delivered multiple program and projects worth up to $1.7M including New Mine Data Centre build, Fleet Management System upgrade, Drill Automation, Mine Tetra Radio replacement, core network upgrade, storage and virtualisation (Citrix, VMware, Damm, Flanders, Wenco, PaloAlto, Juniper)
Infrastructure Projects | Deliver core network, cloud and data centre upgrades with no impact to the business as part of the technology infrastructure strategy to provide business continuity, improved performance and resilience.
Cyber Security | Work with cybersecurity architect to build Roy Hill security team, reduce risk, improve governance, threat response processes and deliver cybersecurity program.
Safety | Improved safety for mining operations by transitioning to a new Tetra system (DAMM) across the mine to improve and increase radio coverage, system availability and reliability.
Governance, Risk Management & Compliance | Technology Member of the Risk Committee, Managed audits and execute Disaster Recovery (DR) exercise, ensuring Business Continuity and DR Processes are known and effective.
Vendor Management | Managed successful end-to-end negotiations with VMware, Dell, Microsoft, Wenco, Flanders, Telstra, Vocus, Rockwell, OSI soft, Schneider/Aveva for contract setup and renewals.
Key Challenges
- Structure and organise the technology operation team to successfully support the business during the transition from Capital Project to BAU Operations, reaching and sustainably maintaining 55M tonne per annum production.
- Limited or incomplete documentation and configuration of systems delivered by the project (EPC).
- Develop an OT asset maintenance and refresh strategy to reduce operation outage and system failure, (Radio, Trailers, On-board computers and supporting network)
- Initiate IT/OT integration and define RACI to provide clear definition of role and responsibility between IT and OT groups and remove support gaps.